Complaints Handling Policy

Last updated 25 September 2026.

Email caseresolution@customersupport.care with your name, order reference, the issue and the outcome you are seeking. We will acknowledge and investigate the complaint fairly. Supporting photographs or documents can help resolve product and delivery issues.

If the first response does not resolve the matter, reply and ask for escalation. We will review the complaint again and explain the outcome. This process does not limit your statutory rights.